Hospitality Operations
Build, train, and maintain a world-class hospitality team.
Hospitality Operations by Gezelle
Administration and Organisation
‘Paperwork’ is at the core of every successful hospitality business. But it is often the first thing that gets dropped when we get busy. We help you solve this by creating a full catalogue of SOPs, spec sheets, checklists, and any other templates needed for your business to operate. These can be delivered in a variety of formats to suit your needs, and designed to combine with all your other documentation to streamline the management of your business.
Stock Management, Finance, and Costings
It has never been more important to be fully understanding - and in control of - your finances. Gezelle will work closely with all departments, including your finance team, to help create systems and awareness around operational costs, cash flow, and par stock levels. Team levels are also key here - we offer support and budgeting templates for scheduling to ensure the optimum staffing level for productivity, staff support and cost efficiency. We also build out food and beverage costings that are well-balanced, well-priced and well-optimised to your purchases.
Operation Design
Be it a refurbishment of your current operational areas, or a new install, we can help manage a design process centred around kitchen workflow. This ensures you have everything you need to hand during a busy service, optimising the space available and creating a beautiful environment for both your employees and guests.
Advisory, Trainings and Service Improvement
A good service flow is the key to an effortless service. We develop this directly with your team and train them repeatedly until excellent services becomes second nature. We start this programme with a mystery shopper experience to get a true feel of where the team are and tailor all trainings to a precise improvement standard.
Culture and People
The core of every good business is the people in it. Gezelle can help you manage your team and put you in touch with recommended recruiters for your region when the need arises. Keeping the team happy keeps the guests happy, and we advise on the best practices to make this happen. We also help you create an internal HR structure involving reviews and progress recording, as well as PIP development plans if they are needed. We can also source local HR experts to ensure you are complying with applicable laws and requirements.
Chef Coaching
The well-publicised chef shortage has never made it more important to keep, develop and evolve the team you have. We specialise in coaching chefs of senior CDP level and above to help them grow in your business, including learning the skills needed to become Sous or Head chef level.